Problem

Smart device displays: ‘No Restarts‘ or ‘Sensor Error. Wait up to 3 hours’

Important Note:
Before you start with detailed trouble shooting, make sure to turn off your smartphone, wait 15 seconds and turn back on your smartphone. See if the issue is resolved.

Trouble Shooting

1. Are you using the latest version of the mylife CamAPS FX app?
   • Make sure that you have installed the latest version of the mylife CamAPS FX App.
     
     
2. Is location enabled on the smart device?
   • Check the security or privacy settings on the smart device and switch on the location.
     
     
3. Has mylife CamAPS FX received authorisation to access the "Always allow" location?
   • Check the mylife CamAPS FX App permissions and grant the permissions to use the CamAPS FX App.
   • Important: For Android 9 operating system: Also check and switch on the location authorisation under "Biometrics and security".
     
     
4. Is the parental control set on the smart device?
   • If yes, check that the parental control does not prevent the mylife YpsoPump from being paired by excluding the mylife CamAPS FX App from the control.
     
     
5. Keep away from possible sources of interference such as:
   • BT headphones, WLAN booster, microwave, induction hob
     
     
6. Are you using a compatible smart device with a compatible operating system?
   • The conditions for a compatible smart device and operating system can be found on Dexcom's compatibility list: http://www.dexcom.com/compatibility; Select your country of residence and the Dexcom G6 app and make sure that you are using a compatible system.
     
     
7. Has your previous sensor stopped prematurely or failed?
   • If so, 'Stop sensor' must be selected in the mylife CamAPS FX App main menu.
     
     
8. Did you wait at least 5 minutes before starting the new sensor?
   • If not, wait 5 minutes.
     
     
9. Have you delayed the start of a session for longer than 30 minutes after the transmitter has snapped into the sensor?
   • Waiting longer than 30 minutes may result in a false restart warning.
     
     
10. How long has it been since the new sensor was inserted?
    If the waiting time is less than 30 minutes, you must wait up to 30 minutes.
    • Go to the settings of the smart device and search for Apps=> CamAPS=> now tap on "Force stop".
    • Switch the smart device off and on again. Try to pair again.
      
      
11. If the previous sensor was cancelled prematurely:
    • Go to the mylife CamAPS FX App main menu, scroll down until you see "Stop Sensor" and tap it.
    • If the "Stop sensor" button is greyed out, restart the smart device and try again.
    • The message "Start sensor" should appear on the screen. Tap "Start sensor".
    • Wait until the warm-up phase is displayed on the start screen.
      
      
12. If the "Start sensor" message does not appear...or if the new sensor was started too early (< 5 minutes) or more than 30 minutes have elapsed between inserting the sensor and starting the sensor or the sensor was replaced without stopping the old sensor and the sensor session has now ended....
    • =>Disconnect the transmitter pairing in the "Bluetooth settings" of the smart device (go to Phone settings => Connections => Bluetooth), try pairing the G6 system again after at least 15 minutes. The pairing request must now appear. Confirm the transmitter's pairing request.
    • If the pairing is not successful, uninstall the mylife CamAPS FX app via the Google Play Store, restart your smart device and reinstall the app. NOTE your average daily total insulin dose in the last 7 days and your weight before uninstalling the app, other settings will be restored from the cloud.