Problem

Smart device displays: “Unable to link account. Please try again”

Important Note:
Before you start with detailed trouble shooting, make sure to turn off your smartphone, wait 15 seconds and turn back on your smartphone. See if the issue is resolved.

Trouble Shooting

1. Are you using the latest version of the mylife CamAPS FX app?
   • Make sure that you have installed the latest version of the mylife CamAPS FX App.
     
     
2. Are you connected to the internet?
   • Make sure that the smart device is connected to the Internet (Wi-Fi or mobile data).
   • Confirm this by opening a known website in a web browser.
     
     
3. Have you registered on the Glooko website and do you have a personal account?
   • If you are not registered, create a personal account on the Glooko website (http://www.glooko.com/)
   • If you are already registered, log in to the Glooko website and make a note of the user name and password. NOTE the capitalisation and password requirements of Glooko.
     
     
4. Have you recently changed the password for your Glooko account?
   • Go to "My Profile" to view the username and email address.
   • Reset your password if necessary.
   • Go to the smart device settings and search for Apps=> CamAPS=> now tap on "Force stop".
   • Switch the smart device off and on again.
     
     
5. Has the Glooko account on the mylife CamAPS FX Share screen been linked again recently?
   • Connect the smart device to Wi-Fi and try to link the Glooko account in the mylife CamAPS FX App:
   • Go to the mylife CamAPS FX App main menu and select "Share".
   • Select User 1 or User 2 Glooko