Unable to link Dexcom Transmitter
Problem
Smart device displays: “Your transmitter was not found”
Important Note:
Before you start with detailed trouble shooting, make sure to turn off your smartphone, wait 15 seconds and turn back on your smartphone. See if the issue is resolved.
Trouble Shooting
- Are you using the latest version of the mylife CamAPS FX app?
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Is location enabled on the smart device?
- Check the security or privacy settings on the smart device and switch on the location.
- Check the security or privacy settings on the smart device and switch on the location.
- Has mylife CamAPS FX received authorisation to access the "Always allow" location?
- Check the mylife CamAPS FX App permissions and grant the permissions to use the CamAPS FX App.
- Important: For Android 9 operating system: Also check and switch on the location authorisation under "Biometrics and security".
- Is the parental control set on the smart device?
- If yes, check that the parental control does not prevent the mylife YpsoPump from being paired by excluding the mylife CamAPS FX App from the control.
- If yes, check that the parental control does not prevent the mylife YpsoPump from being paired by excluding the mylife CamAPS FX App from the control.
- Keep away from possible sources of interference such as:
- BT headphones, WLAN booster, microwave, induction hob
- BT headphones, WLAN booster, microwave, induction hob
- Are you using a compatible smart device with a compatible operating system?
- The conditions for a compatible smart device and operating system can be found on Dexcom's compatibility list: http://www.dexcom.com/compatibility; Select your country of residence and the Dexcom G6 app and make sure that you are using a compatible system.
- The conditions for a compatible smart device and operating system can be found on Dexcom's compatibility list: http://www.dexcom.com/compatibility; Select your country of residence and the Dexcom G6 app and make sure that you are using a compatible system.
- Is the transmitter attached to the sensor and firmly locked in place?
- If not, firmly snap the transmitter into the sensor.
- If not, firmly snap the transmitter into the sensor.
- Is the transmitter connected to an active sensor?
- Insert the sensor if necessary.
- Insert the sensor if necessary.
- Is this the first time you are pairing this transmitter with the smart device?
- If yes, a pairing request must appear.
- If yes, a pairing request must appear.
- Have you confirmed the pairing request on the smart device?
- You must confirm the pairing request on the smart device.
- You must confirm the pairing request on the smart device.
- What was displayed on the screen in the mylife CamAPS FX app?
- Example display in the mylife CamAPS FX app: "Connect to the transmitter now - wait 30 minutes".
- Example display in the mylife CamAPS FX app: "Connect to the transmitter now - wait 30 minutes".
- Pair Transmitter again:
- Open the mylife CamAPS FX App main menu and select the transmitter serial number; re-enter the transmitter serial number and wait 30 minutes.
- Open the mylife CamAPS FX App main menu and select the transmitter serial number; re-enter the transmitter serial number and wait 30 minutes.
- Is the transmitter linked to another app, e.g. the Dexcom G6 app?
- Cancel the link or remove the Dexcom G6 app from your smart device.
- Cancel the link or remove the Dexcom G6 app from your smart device.
- Is Bluetooth switched ON on the smart device?
- Switch Bluetooth on the smart device OFF and ON again, try pairing the transmitter again.
- Remove all transmitters that are no longer in use from the Bluetooth settings of the smart device. Unpair them by going to Settings => Connections => Bluetooth.