Unable to link a Companion
Problem
Data cannot be shared with Companion for remote monitoring.
Important Note:
Before you start with detailed trouble shooting, make sure to turn off your smartphone, wait 15 seconds and turn back on your smartphone. See if the issue is resolved.
Trouble Shooting
- Are you using the latest version of the mylife CamAPS FX app?
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Was the invitation sent to a valid email address?
- Make sure that the e-mail address used is valid. Please note the correct spelling.
- Make sure that the e-mail address used is valid. Please note the correct spelling.
- Is the Companion's email address different from the email address of the person who invited them?
- Confirm that the Companion has used a different email address than the user.
- Confirm that the Companion has used a different email address than the user.
- Did the Companion receive the invitation?
- Make sure that the Companion uses a different e-mail address than the mylife CamAPS FX user.
Check your inbox to see if you have received the invitation (check your spam folder if necessary).
- Make sure that the Companion uses a different e-mail address than the mylife CamAPS FX user.
- Did the Companion create their personal mylife CamAPS FX account using the same valid email address?
- If not, create a personal mylife CamAPS FX account with the same e-mail address that was used for the Companion.
- If not, create a personal mylife CamAPS FX account with the same e-mail address that was used for the Companion.
- Is the mylife CamAPS FX user linked to a virtual pump?
- The Companion function cannot be used with a virtual pump.
- The Companion function cannot be used with a virtual pump.
- Are you connected to the Internet?
- Make sure that the smart device is connected to the Internet (Wi-Fi or mobile data).
- Confirm this by opening a known website in a web browser.
- Go to the settings of the smart device and search for Apps=> CamAPS=> now tap on "Force stop".
- Switch the smart device off and on again.
- Invite the Companion in the Share menu of the mylife CamAPS FX app again
Main menu => Share => CamAPS Companion- In the mylife CamAPS FX app, go to the main menu and select "Share".
- Select the linked Companion name and tap on "Unlink".
- Select one of the Companions from the list and tap "None" to re-invite the Companion with a valid email address and nickname.