Pump pairing failed
Problem
Smart device displays: ‘pump not paired‘ or ‘Your pump is not linked. Your pump is not permitted for use as part of CamAPS’
Important Note:
Before you start with detailed trouble shooting, make sure to turn off your smartphone, wait 15 seconds and turn back on your smartphone. See if the issue is resolved.
- Are you using the latest version of the mylife CamAPS FX app?
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Make sure that you have installed the latest version of the mylife CamAPS FX App.
- Is the pump nearby, positioned within 6 meters reach to the phone?
- If not, make sure that the mylife YpsoPump is positioned near the smartphone.
- If not, make sure that the mylife YpsoPump is positioned near the smartphone.
- Is Bluetooth switched on on the smart device?
- If YES, switch on flight mode, make sure that Bluetooth is also switched off and wait 30 seconds before switching flight mode off again and switching Bluetooth on.
- If YES, switch on flight mode, make sure that Bluetooth is also switched off and wait 30 seconds before switching flight mode off again and switching Bluetooth on.
- Is Bluetooth switched ON on the mylife YpsoPump?
- If not, switch on Bluetooth on the mylife YpsoPump (Pump menu => Settings => Bluetooth symbol must be active
- If not, switch on Bluetooth on the mylife YpsoPump (Pump menu => Settings => Bluetooth symbol must be active
- Is the location activated on the smart device?
- Check the security or privacy settings on the smartphone and switch on the location.
- Check the security or privacy settings on the smartphone and switch on the location.
- Has mylife CamAPS FX App received authorisation to access the "Always allow" location?
- Check the mylife CamAPS FX App authorisations and grant the authorisations to use the CamAPS FX App.
- Important: For Android 9 operating system: Additionally check and switch on the location authorisation under "Biometrics and security".
- Is the parental control set on the smart device?
- If yes, check that the parental control does not prevent the mylife YpsoPump from being paired by excluding the mylife CamAPS FX App from the control.
- If yes, check that the parental control does not prevent the mylife YpsoPump from being paired by excluding the mylife CamAPS FX App from the control.
- Are you connected to the internet?
- Make sure that the smart device is connected to the Internet (Wi-Fi or mobile data).
- Confirm this by opening a known website in a web browser.
- Have you activated pairing on the mylife YpsoPump when prompted and have you entered the pairing key displayed on the insulin pump screen?
- Activate the pairing on the mylife YpsoPump. If the six-digit code is displayed on the mylife YpsoPump, enter this six-digit code in the smart device.
- Activate the pairing on the mylife YpsoPump. If the six-digit code is displayed on the mylife YpsoPump, enter this six-digit code in the smart device.
- If the pairing is still not successful:
- Check the integrity of your smart device in the mylife CamAPS FX app menu under =>Help => Check the integrity of your phone.
- Check the integrity of your smart device in the mylife CamAPS FX app menu under =>Help => Check the integrity of your phone.
- Keep away from possible sources of interference such as:
- BT headphones, WLAN booster, microwave, induction hob
- BT headphones, WLAN booster, microwave, induction hob
- Pair the mylife YpsoPump again:
- Switch Bluetooth on the smart device and on the mylife YpsoPump off and on again, then try to pair the mylife YpsoPump again.
- Switch Bluetooth on the smart device and on the mylife YpsoPump off and on again, then try to pair the mylife YpsoPump again.
- Uninstall and reinstall your mylife CamAPS FX app via the Google PlayStore
- Important: Note down your average Total daily dose of the last 7 days as well as your weight before deinstalling the App. The remaining profile including your settings will be restored from the Cloud.